Your Complete Guide to HVAC and Plumbing Services

At Thompson Plumbing, Heating & AC, we understand that homeowners in Petersburg, MI, Dundee, MI, Ida, MI, Britton, MI, Ottawa Lake, MI, and Lambertville, MI have many questions about their home comfort systems. We’ve compiled answers to the most frequently asked questions to help you make informed decisions about your plumbing, heating, and cooling needs.

General Service Questions

What areas do you serve?

We proudly serve Petersburg, MI, Dundee, MI, Ida, MI, Britton, MI, Ottawa Lake, MI, and Lambertville, MI, along with surrounding communities. Our technicians are familiar with the unique climate challenges and service needs of southeastern Michigan.

Do you offer emergency services?

Yes, we provide emergency services for urgent plumbing and HVAC issues. When your heating system fails on a cold winter night or you experience a plumbing emergency, our team is ready to respond quickly to restore comfort and functionality to your home.

Are your technicians licensed and insured?

Absolutely. All our technicians are fully licensed, insured, and trained to handle a wide range of plumbing, heating, and air conditioning services. We maintain ongoing education to stay current with the latest industry standards and technologies.

Heating Service Questions

How often should I schedule heating service?

We recommend scheduling heating service annually, preferably in the fall before the cold weather arrives. Regular maintenance helps ensure your system operates efficiently, reduces energy costs, and can prevent unexpected breakdowns during the winter months.

What are signs my furnace needs repair?

Common warning signs include:

• Strange noises such as banging, rattling, or squealing
• Inconsistent heating throughout your home
• Increased energy bills without explanation
• Frequent cycling on and off
• Yellow pilot light instead of blue
• Unusual odors when the system runs

What types of heating systems do you service?

We service all major heating systems, including:

• Gas furnaces
• Electric furnaces
• Heat pumps
• Boilers
• Radiant heating systems

How long does a typical heating system last?

With proper maintenance, most furnaces last 15-20 years, while heat pumps typically last 10-15 years. Regular heating service can significantly extend the lifespan of your equipment and maintain optimal efficiency throughout its operational life.

Air Conditioning Service Questions

When should I schedule AC service?

Schedule AC service in the spring before the cooling season begins. Early maintenance ensures your system is ready to handle the summer heat and helps identify potential issues before they become costly repairs.

Why is my air conditioner not cooling properly?

Several factors can affect cooling performance:

• Dirty air filters restricting airflow
• Low refrigerant levels
• Frozen evaporator coils
• Thermostat issues
• Blocked condenser unit
• Ductwork leaks

How can I improve my air conditioner’s efficiency?

To maximize efficiency:

• Change air filters regularly
• Keep the outdoor unit clear of debris
• Schedule annual professional maintenance
• Use a programmable thermostat
• Ensure proper insulation in your home
• Keep blinds closed during peak sunlight hours

What size air conditioner do I need for my home?

Proper sizing depends on multiple factors, including square footage, insulation quality, window placement, and ceiling height. Our technicians perform detailed load calculations to determine the correct size for optimal efficiency and comfort.

HVAC Installation Questions

How do I know when it’s time to replace my HVAC system?

Consider replacement when:

• Your system is more than 15 years old
• Repairs are becoming frequent and costly
• Energy bills continue to rise
• Your home has uneven temperatures
• The system uses outdated refrigerant

What should I consider when choosing a new HVAC system?

Important factors include:

• Energy efficiency ratings (SEER for cooling, AFUE for heating)
• Proper sizing for your home
• Your budget for initial investment and long-term operating costs
• Available rebates and financing options
• Warranty coverage
• Indoor air quality features

How long does HVAC installation take?

Most residential HVAC installation projects take one to three days, depending on the complexity of the system and any necessary modifications to existing ductwork or electrical connections. We provide a detailed timeline before beginning any installation work.

Do you offer financing for HVAC installation?

Many homeowners benefit from financing options for major HVAC installations. Contact us to discuss available financing plans that can make upgrading your system more affordable.

Plumbing Questions

What plumbing services do you offer?

Our comprehensive plumbing services include:

• Drain cleaning and repair
• Water heater installation and repair
• Leak detection and repair
• Fixture installation and replacement
• Sewer line services
• Pipe repair and replacement
• Sump pump services
• Water filtration systems

How can I prevent frozen pipes in winter?

Protect your pipes by:

• Insulating exposed pipes in unheated areas
• Keeping cabinet doors open during extreme cold
• Allowing faucets to drip slightly during freezing weather
• Maintaining consistent indoor temperatures
• Sealing cracks and openings where pipes run through walls

What causes low water pressure?

Low water pressure can result from mineral buildup in pipes, leaks in the plumbing system, partially closed valves, corroded pipes, or issues with the municipal water supply. Our plumbers can diagnose the specific cause and recommend appropriate solutions.

When should I replace my water heater?

Consider replacement if your water heater is:

• More than 10-15 years old
• Producing rusty or discolored water
• Making loud rumbling noises
• Leaking around the base
• Failing to provide adequate hot water

Maintenance and Prevention

What’s included in a maintenance visit?

Our comprehensive maintenance visits typically include:

• Complete system inspection
• Filter replacement or cleaning
• Thermostat calibration
• Electrical connection checks
• Lubrication of moving parts
• Condensate drain cleaning
• Safety control testing
• Performance optimization

Are maintenance plans available?

Yes, we offer maintenance plans that provide regular service visits, priority scheduling, and discounts on repairs. These plans help protect your investment and ensure your systems receive the attention they need throughout the year.

Can regular maintenance really save me money?

Absolutely. Regular maintenance improves efficiency, which lowers energy bills. It also identifies minor issues before they become expensive repairs and extends the lifespan of your equipment, delaying costly replacement expenses.

Cost and Payment Questions

Do you provide free estimates?

We provide upfront pricing for most services. For installation projects, we offer detailed estimates after evaluating your specific needs and home conditions. Contact us to schedule a consultation.

What payment methods do you accept?

We accept various payment methods for your convenience, including cash, checks, and major credit cards. Ask about our financing options for larger projects.

Will my homeowner’s insurance cover plumbing or HVAC repairs?

Coverage varies by policy. Generally, sudden and accidental damage may be covered, while maintenance-related issues typically are not. We recommend reviewing your policy with your insurance agent. We’re happy to provide documentation for insurance claims when applicable.

Indoor Air Quality

How can I improve my home’s indoor air quality?

Enhance indoor air quality by:

• Changing HVAC filters regularly
• Installing air purification systems
• Adding whole-home humidifiers or dehumidifiers
• Ensuring proper ventilation
• Scheduling regular duct cleaning
• Using UV light systems to eliminate airborne pathogens

What are the signs of poor indoor air quality?

Common indicators include excessive dust, persistent odors, increased allergy symptoms, inconsistent humidity levels, and visible mold growth. Professional evaluation can identify specific air quality concerns in your home.

Contact and Scheduling

How do I schedule service?

Scheduling is easy. Call our office during business hours, and our friendly staff will arrange a convenient appointment time. For emergencies, we offer prompt response to address urgent situations.

What should I do to prepare for a service visit?

To prepare for your appointment:

• Clear access to the equipment requiring service
• Note any specific concerns or unusual behaviors you’ve observed
• Ensure pets are secured
• Make someone 18 or older available to provide access
• Gather any warranty information if applicable

What if I need to reschedule my appointment?

We understand that schedules change. Please contact us as soon as possible if you need to reschedule, and we’ll work to find a new time that works for you.

Have more questions? Thompson Plumbing, Heating & AC is here to help homeowners throughout Petersburg, Dundee, Ida, Britton, Ottawa Lake, and Lambertville with all their plumbing, heating, and air conditioning needs. Contact us today to speak with a knowledgeable team member who can address your specific concerns.